At Learn to Flourish, we’re passionate about transforming learning experiences. Our recent collaboration with cuddle+kind, a compassionate company dedicated to supporting childhood hunger initiatives through their handcrafted dolls, is a perfect example of how microlearning can enhance training and drive positive results.

cuddle+kind had a solid customer service training program but they recognized the need to modernize their training to keep pace with evolving processes, systems, and industry standards. The goal was to create a more engaging and effective learning experience for their new hires.

To address cuddle+kind’s needs, we implemented a microlearning approach to organize topics into smaller, manageable lessons, making learning more efficient and engaging.

Key Microlearning Content for cuddle+kind

  • Product know-how: Quick lessons introducing cuddle+kind’s dolls and their unique features.
  • Customer service tips: Guidance on handling customer questions and complaints with ease.
  • Company Rules: A clear understanding of company policies and procedures.
  • Soft skills development: Opportunities to practice essential communication and teamwork skills.

The Results

A customer service training program that is

  • Engaging: Short, digestible lessons kept learners motivated.
  • Effective: Learners can retain information better and apply it more effectively.
  • Efficient: Flexible training allows learners to fit it into their busy schedules.
  • Interactive: Quizzes, scenarios, and simulations make learning fun and engaging.
  • Customized: Modules were tailored to cuddle+kind’s brand, creating a visually appealing and cohesive learning experience.

Watch a short video of the results HERE

Ready to Flourish with Microlearning?

Microlearning is a powerful tool for organizations seeking to enhance their training programs. By breaking down information into smaller, focused lessons, you can create a more engaging, effective, and efficient learning experience.

Let’s work together to transform your training and help your organization flourish!

 

 

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