At Learn to Flourish, we’re passionate about transforming learning experiences. Our recent collaboration with cuddle+kind, a compassionate company dedicated to supporting childhood hunger initiatives through their handcrafted dolls, is a perfect example of how microlearning can enhance training and drive positive results.
cuddle+kind had a solid customer service training program but they recognized the need to modernize their training to keep pace with evolving processes, systems, and industry standards. The goal was to create a more engaging and effective learning experience for their new hires.
To address cuddle+kind’s needs, we implemented a microlearning approach to organize topics into smaller, manageable lessons, making learning more efficient and engaging.
Key Microlearning Content for cuddle+kind
- Product know-how: Quick lessons introducing cuddle+kind’s dolls and their unique features.
- Customer service tips: Guidance on handling customer questions and complaints with ease.
- Company Rules: A clear understanding of company policies and procedures.
- Soft skills development: Opportunities to practice essential communication and teamwork skills.
The Results
A customer service training program that is
- Engaging: Short, digestible lessons kept learners motivated.
- Effective: Learners can retain information better and apply it more effectively.
- Efficient: Flexible training allows learners to fit it into their busy schedules.
- Interactive: Quizzes, scenarios, and simulations make learning fun and engaging.
- Customized: Modules were tailored to cuddle+kind’s brand, creating a visually appealing and cohesive learning experience.
Watch a short video of the results HERE
Ready to Flourish with Microlearning?
Microlearning is a powerful tool for organizations seeking to enhance their training programs. By breaking down information into smaller, focused lessons, you can create a more engaging, effective, and efficient learning experience.
Let’s work together to transform your training and help your organization flourish!
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